Terms

Updated 7 November 2026.

How an order works

You send the intake. We have a five-minute call on Discord or Teams. Then we send you a payment link, and we build it and set it up with you. Nobody pays before the call. If it turns out not to be a fit, you owe nothing.

Prices

Prices are on the home page and the price list. Day Ones is $199 and limited to 15 seats. Day Ones asks four things in return: use what we make on stream at least twice in the first six weeks, send us one clip, keep a !glowtier command in your chat for 60 days, and let us share your best moment, with credit.

Custom work

Custom work is anything not on the price list. We talk first. Half is due after the call and before we start building, and that half is not refundable.

What you own

You own what we make for you. A rights letter comes with every delivery and says what you own and how you can use it.

Your logo and your material

Send us only logos and material you have the right to use. If your logo contains someone else's work, tell us on the call.

Emotes

Every emote is made to Twitch's rules as they stand the day we make it, and we write that date in your delivery. If Twitch turns one down for a rule that was there that day, we redraw it free. Emotes are original art only.

What we can't promise

We can't promise more viewers or more subs. Those depend on your sets, your schedule, your community and the platform. What we promise is what is on the price list, delivered and set up with you.

The free loops

The five free loops are free for your streams, sets and music videos, monetised ones included. Every use needs a credit: “Visuals: GlowTier (getglowtier.com)”, in your channel panel or stream description, or in the video description. They're not for ads. Please don't resell or reshare the files. Send people to getglowtier.com instead.

Download links

Download links for the free pack and for deliveries work for 30 days. If one runs out, ask for a new one.

Showing our work

We show a client's work on this site and our channels only with their permission.

Seats

Day Ones seats are limited to 15.

Crate Club

Crate Club is a subscription, monthly or yearly, and it renews until you cancel. You can cancel anytime in your Polar customer portal, or from the link in every email. Everything you downloaded keeps its license after you cancel, and you can keep streaming with it. A month that has already been delivered is not refunded. A founding seat keeps its price for as long as you stay subscribed without a break. If you cancel and come back later, the regular price applies. Crate Club is sold through Polar, which is the merchant of record and handles the payment.

Your details

What the forms collect, and why, is on the privacy page.